1. Who we are

This website is operated by Low Fell Community Pre-School, located at Low Fell Preschool, Eastwood Gardens, Gateshead, United Kingdom, NE9 5UB. We are the data controller for any personal information submitted through this website.

2. What personal data we collect

We may collect the following information:

  • Parent/guardian contact details (name, email, phone)
  • Child information submitted through enquiry or registration forms
  • Messages sent through contact forms
  • Technical data such as IP address, browser type, and cookies
  • Any images you upload

3. Comments & Gravatar

If comments are enabled, WordPress may send an anonymised hash of your email to Gravatar to check if you use the service. Their privacy policy is here: automattic.com/privacy. After approval, your profile picture may appear next to your comment.

4. Images & EXIF data

If you upload images, please avoid including embedded location data (EXIF GPS). Visitors may download and extract location data from images displayed on the site.

5. Cookies

We use cookies to improve your experience. WordPress may set cookies when you:

  • Leave a comment
  • Log in to an account
  • Edit or publish content

These cookies do not store sensitive personal information. You can control cookies through your browser settings.

6. Embedded content

Pages may include embedded content (e.g., YouTube videos, maps). These third‑party sites may collect data, use cookies, or track your interaction with their content.

7. How we use your data

We use your information to:

  • Respond to enquiries
  • Process preschool applications
  • Arrange visits or settling‑in sessions
  • Provide updates related to enrolment
  • Maintain safeguarding and administrative records
  • Improve our website and services

We never sell your data or use it for marketing without your explicit consent.

8. Who we share your data with

We only share data when necessary for:

  • Application processing
  • Safeguarding requirements
  • Legal obligations
  • Technical services (e.g., spam detection, hosting)

If you request a password reset, your IP address may be included in the reset email.

9. How long we keep your data

  • Contact form submissions: retained for up to 12 months
  • Application forms: retained according to safeguarding and statutory requirements
  • Comments: retained indefinitely
  • User accounts (if any): retained until deleted by the user or administrator

10. Your GDPR rights

You have the right to:

  • Request a copy of the data we hold
  • Ask us to correct inaccurate information
  • Request deletion of your data (unless we must keep it for legal reasons)
  • Withdraw consent at any time
  • Raise concerns with the ICO (Information Commissioner’s Office)

11. Where your data is sent

Visitor comments may be checked through automated spam detection services. Some technical data may be processed by our hosting provider within the UK or EU.

12. Safeguarding & security

All personal data relating to children or families is handled in line with our safeguarding policies.
We use secure systems and restricted access to protect sensitive information.

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